terms + conditions.

Terms of Use

Last updated: August 27, 2023

Welcome to Small + Social Co.'s website (the "Site"). By accessing and using this Site, you agree to comply with the following Terms of Use. Please read these terms carefully before using the Site.

Ownership and Intellectual Property

The content available on this Site, including but not limited to images, text, logos, documents, and downloadable files, is the property of Small + Social Co. and its creators. This content is protected by intellectual property laws and is provided for viewing and informational purposes only.

Services Offered

Our Site offers a range of services, including:

  • Social Media Management and Content Creation

  • Custom Website Design Services

  • Branding and Logo Design Services

Services are subject to payment in full or according to agreed payment plans outlined in service contracts and quotations.

Accuracy and Liability

While we strive to provide accurate information about our services, due to their customized nature, we cannot guarantee the accuracy of all details. Your purchase of services from our Site is at your own risk.

We reserve the right to modify or cancel orders when necessary. If we cancel an order that has been paid for, a refund will be issued. It is your responsibility to verify refund receipt.

Sales of Online Products

By agreeing to these Terms of Use, you confirm that you are of legal age in your jurisdiction or have obtained necessary consent for minors using this Site. The use of our products for unlawful purposes or in violation of applicable laws is prohibited.

Fees and Payments

Service fees are listed on our Site in Canadian dollars. We may change these fees without prior notice.

We accept Canadian and most non-Canadian credit cards (Visa, MasterCard, American Express, Discover) and Interac Debit cards for payment.

By providing payment information, you authorize us to charge the specified amount. We reserve the right to cancel or reverse transactions for violations of law or our Terms.

Recurring Payments

For recurring payments or payment plans, you authorize continued access to your financial information until the plan is fulfilled.

Refunds and Chargebacks

While we do not provide refunds under normal circumstances, we are committed to ensuring client satisfaction. If you have any concerns or issues with the services provided, we encourage you to reach out to our team. We will carefully review your concerns and work with you to find a satisfactory resolution. Attempting a chargeback without requesting a refund is discouraged and may involve presenting evidence to third parties.

No Guarantees and Earnings Disclaimer

We do not guarantee specific outcomes, and case studies or testimonials are not indicative of guaranteed results. Your success depends on various factors beyond our control.

Links and Third-Party Contributors

Our Site may contain links to third-party websites, for which we bear no responsibility. Content from third-party contributors is not guaranteed in terms of quality or accuracy.

Limitation of Liability

Small + Social Co., its directors, officers, agents, and affiliates are not liable for any losses, damages, or claims arising from Site use.

General Conditions

We reserve the right to refuse service to anyone and to modify the Service as needed. Your content may be transferred unencrypted. Unauthorized use of the Service is prohibited.

Indemnity

By using this Site, you agree to indemnify Small + Social Co. and its affiliates from any claims arising due to your use of the Site or violation of these Terms.

Applicable Law and Severability

These Terms are governed by Ontario law. If any provisions are deemed invalid, the rest of the Terms remain in effect.

Changes

We reserve the right to update the Terms & Conditions from time to time. Any changes will be effective when posted on this page, with the "Last updated" date at the top of this document.

refund policy.

No Refunds Policy

Last updated: August 27, 2023

At Small + Social Co., we take pride in providing top-notch social media marketing services tailored to our clients' needs. Due to the unique and customized nature of our services, we have established a strict no refunds policy. Please read the following policy carefully:

Scope of the No Refunds Policy

Our no refunds policy applies to all services offered by Small + Social Co., including but not limited to social media management, content creation, photography, branding and any other services rendered.

Reason for the No Refunds Policy

The effectiveness of our services relies heavily on strategic planning, creative execution, and ongoing efforts to achieve the best possible results for our clients. Once work has commenced on a project, resources are allocated, and efforts are set in motion. As a result, we are unable to offer refunds for services rendered, regardless of the outcome.

Commitment to Client Satisfaction

While we do not provide refunds under normal circumstances, we are committed to ensuring client satisfaction. If you have any concerns or issues with the services provided, we encourage you to reach out to our team. We will carefully review your concerns and work with you to find a satisfactory resolution.

Potential Scenarios

  1. Early Termination: In the event that a client decides to terminate our services before the agreed-upon duration, no refunds will be provided for the remaining term of the contract.

  2. Unforeseen Circumstances: If exceptional circumstances arise that prevent us from delivering the agreed-upon services, we will work with the client to find an appropriate solution, which may include rescheduling or adjusting the scope of work.

Contact Us

If you have any questions or concerns about our no refunds policy, please don't hesitate to contact us at katie@smallandsocialco.com. We are here to ensure you have a clear understanding of our policies and to address any queries you may have.

privacy policy.

Privacy Policy

Last updated: August 27, 2023

Your privacy is important to us. This Privacy Policy explains how Small + Social Co. ("we," "us," or "our") collects, uses, discloses, and safeguards your personal information when you visit our website [www.smallandsocialco.com] (the "Website").

By accessing or using the Website, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use the Website.

Information We Collect

We may collect and process the following types of information:

  1. Personal Information: When you interact with our Website, we may collect personal information that you provide voluntarily, such as your name, email address, and contact information.

  2. Usage Data: We automatically collect certain information about how you access and use the Website. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits.

How We Use Your Information

We may use the information we collect for the following purposes:

  1. To provide and maintain the Website.

  2. To personalize your experience on the Website.

  3. To respond to your inquiries, comments, or requests.

  4. To send you promotional materials, newsletters, and updates, if you have consented to receiving them.

  5. To monitor and analyze usage patterns and trends to improve our Website's functionality and user experience.

  6. To comply with legal obligations or protect against illegal activities.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect and store information about your interactions with the Website. You can manage your cookie preferences through your browser settings.

Disclosure of Your Information

We may disclose your information to:

  1. Third-party service providers who assist us in operating the Website and providing related services.

  2. Law enforcement or regulatory authorities as required by applicable law.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission or storage can be guaranteed to be 100% secure.

Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any linked websites.

Children's Privacy

Our Website is not intended for individuals under the age of 19, and we do not knowingly collect personal information from minors without appropriate consent. If you believe we have inadvertently collected information from a minor, please contact us.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be effective when posted on this page, with the "Last updated" date at the top of this document.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at katie@smallandsocialco.com.